These questions are independently created for study purposes. They are not official AWS exam questions, actual exam questions, leaked questions, or exam dumps.
CLF-030
Which of the following best describes AWS support plans?
Choices
Explanation and answer
Read the explanation and correct answer (spoiler — try answering first)
Correct answer: B. Multiple plans are available based on the use case and the required level of support
Explanation
AWS offers support plans such as Basic, Developer, Business, and Enterprise tiers, tailored to the use case and the required level of support.
Per-choice explanations
A. Using a support plan makes all AWS service usage charges free
Incorrect. A support plan does not make AWS usage charges free.
B. Multiple plans are available based on the use case and the required level of support
Correct. You choose a plan based on the support content you need.
C. All support plans always come with a dedicated technical account manager
Incorrect. Whether a dedicated contact is assigned depends on the plan.
D. Support plans are completely free regardless of AWS usage charges
Incorrect. There are paid support plans.
Practical Use
AWS Support offers multiple plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. Basic is the minimum plan included free with every account, and covers billing and account inquiries, access to AWS documentation, whitepapers, and community forums, the core checks in Trusted Advisor, and AWS Personal Health Dashboard. Developer and above are paid, and add capabilities such as the ability to open technical support cases, response time SLAs, the full set of Trusted Advisor checks, and third-party software support, expanding progressively with each plan. Enterprise On-Ramp and Enterprise add a Technical Account Manager (TAM) who provides periodic architecture reviews and operational guidance. On the exam, the typical pattern places a neutral correct answer such as "multiple plans are available based on the use case and the required level of support" alongside extreme distractors such as "a TAM always comes with every plan," "support plans are completely free," or "using a support plan makes AWS usage charges free." If you remember the two facts that Basic is included for free with every account and that technical support and TAM access depend on the plan, you can rule out the extreme distractors. The general guideline for choosing a plan in practice is to consider Business or above if you run even a single production workload, Enterprise On-Ramp or Enterprise if you operate mission-critical production, and to stay on Basic or Developer for learning or test workloads. The price of a support plan is the sum of a fixed monthly amount and a percentage of AWS usage charges, so the price increases as your usage grows.